Robin Heppler joined the Tandem Team in August 2022. She has over 25 years in customer service and managerial roles and worked in senior living since 2012, when an event in her family highlighted the challenges families face when searching for a community. She knew then, she had found her passion. She is experienced in successfully supporting and coaching teams in both the for-profit and not-for-profit spaces. During her time in senior living, she has led sales teams to success as the Community Relations Manager, Director of Sales & Marketing, and Regional Director of Business Development. She has supported sales teams in Colorado, Arizona, South Carolina, Ohio, and Michigan and has extensive experience in Residential Living LifePlan, Market Rate, HUD Subsidized Senior Housing, Assisted Living, MemorySupport, Skilled Nursing and Rehabilitative neighborhoods. She has supported communities through pre-sales efforts, community expansions and renovations, new to market community sales and reputation restoration efforts.
Of all these roles, she says the greatest reward is getting to know prospects and watching them thrive in communities, despite changes that age may bring.
Favorite Phrase: Embrace what makes you unique and believe in what you do!
That every community create a culture that supports older adults living life with purpose. Then celebrate with them when they generate a greater number of resident referral rewards then they do referral agency fees!
- My family
- Cooking pot